FAQs

1.  What is the minimum order?  A minimum order is $200 not including shipping charges.

 2.  What form of payments do you accept?  Terms are Net 30 with satisfactory credit or rating in Jewelers Board of Trade.  You can mail a check in full; or use American Express, Master Charge, or Visa. Credit cards are charged when order is processed.

 3.  How does a customer establish 30 day payment terms?  You must complete a credit application (application available on our website in "contact us" section). It takes approximately 2 weeks for credit terms be be established.

 4.  What is an in-stock item?  Items that are in-stock are generic style boxes or pouches that can be shipped out within 2 - 4 days.

 5.  What is a special order?  A special order is a box or pouch that is customized to your specification.  Custom orders usually require a 60 to 90 day turnaround depending on your material requirements.

 6.  Do you send out samples of your products?  Yes, please contact our customer department for information.

 7.  How do I return an item?  You need to contact our customer service department and provide pertinent information (reason for return and items to be returned, etc.).  A RMA# (Return Merchandise Authorization) will be given.  Returned goods are inspected and subject to a 20% restocking fee.  No unauthorized returns are accepted.